Limited liability and indemnity

Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Your consumer rights come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page excludes, restricts or changes those guarantees or any other right you have under the law.

Limited liability

To the extent permitted by law, we are not liable for indirect, consequential, special or incidental loss arising from your use of our products or website, including loss caused by interruptions or delays. We are not responsible for delivery delays outside our control, but we will always work with you to resolve a late or missing order.

Where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to replacing or repairing the goods, supplying equivalent goods, or refunding what you paid for them.

Safe installation and use

Please use our products as intended and follow any instructions supplied. You and your installer are responsible for checking that the ceiling, fixings and curtain weight suit the installation. No tested maximum load is published for our curtain track. Get qualified help for any work you are unsure about.

Indemnity

You agree to be responsible for any loss or claim caused by your misuse of our products contrary to their intended use or instructions, or by your unlawful use of this website, except to the extent the loss is caused by us.

Website disclaimer

The information on this website is provided in good faith. We take care to keep product descriptions, prices and availability accurate, and we will correct errors when we find them. If an error affects your order, contact us and we will put it right. Links to other websites and tools are provided for convenience, and those services have their own terms.

Email theteam@ceilingcurtaintrack.com.au or call our international call centre on +66 98 391 3877. Include your order number if your question is about an order.