{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Delivery across Australia takes 5-7 days after 24-48 hours handling. Standard delivery is free when the goods total is $75 or more after discount, otherwise $27.50 inc. GST. Optional express shipping is $27.50 inc. GST; no separate express delivery time is published.",
    "content": "Delivery and shipping information Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. We are glad to bring our customers good value and service. Our current delivery times Delivery time varies by location. Delivery across Australia takes 5 to 7 days. This does not include our 24 to 48 hour order handling and processing time. Delivery charges Standard delivery is free when your goods total is $75 or more after any discount. Below $75, standard delivery is $27.50 inc. GST. Express shipping is an optional paid service at $27.50 inc. GST, charged on every order that chooses it, including orders that qualify for free standard delivery. We do not publish a separate express delivery time, so please contact us before choosing it for a deadline. The delivery charge is shown in your cart and at checkout before you pay. Online orders are delivered to addresses in Australia; for any other destination, please contact us first. Tracking information You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages. You can follow your parcel on our Track Your Parcel page. Late, missing or damaged deliveries If your order does not arrive or arrives damaged, please contact us with your order number. We will look into it with the delivery provider and put it right, as set out in our Refunds and Returns policy . Your rights under the Australian Consumer Law are not affected. If you have any other questions, email theteam@ceilingcurtaintrack.com.au and we will do our best to help.",
    "url": "https://ceilingcurtaintrack.com.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Change-of-mind returns within 15 days of purchase, in original packaging with proof of purchase; a non-refundable $39 per order packing and handling fee applies and the buyer pays tracked return postage. Cancellations before shipping carry a 12.5% service and processing fee. Faulty, damaged or incorrect items are covered by the Australian Consumer Law consumer guarantees, which these fees do not affect.",
    "content": "Refunds and returns Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help. Your rights under the Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights. The fees below apply only to change-of-mind returns and voluntary cancellations, never to a remedy you are entitled to under the law. Damaged, incorrect or missing items If an item arrives damaged, has parts missing, is not what you ordered, or your order does not arrive, please tell us straight away with your order number. We may ask for photos or other details about how the order arrived. We cover the return postage for an item that arrived damaged or went missing in delivery, and we refund you after our checks, normally within 24 to 48 hours. Change-of-mind returns You can return a product within 15 days of purchase for an exchange or refund if you change your mind, for example because you found a better price, it does not fit, you no longer need it or you ordered the wrong item. For a change-of-mind return: the product must have been bought from this website within the last 15 days it must be in its original packaging you need your receipt, order confirmation or other proof of purchase from this website a non-refundable $39 per order packing and handling fee applies you send the item back with a tracked postage service, at your cost, to the warehouse it was sent from Contact us first with your order number so we can give you the correct return address. We cannot accept returns of purchases made from other retailers. Products that do not meet these conditions cannot be accepted as a change-of-mind return. Refunds We process your refund 24 to 48 hours after the returned item arrives. Refunds go back to your original payment method (card or PayPal), or can be held as credit for a future purchase if you ask for that. Your bank or PayPal may take a few extra days to show the refund. Cancelling an order You can cancel an order until it has shipped. Because most orders ship within 24 hours, please contact us within 12 hours of ordering. A 12.5% service and processing fee applies to cancellations. Once packing and shipping have started, the order can no longer be cancelled; please use the returns process above instead. Track sold by the metre Please measure the full run, including any bends, before you order. If you want to return track, contact us first so we can check the request against this policy and your consumer rights. Contact us Email theteam@ceilingcurtaintrack.com.au with your order number. You can email us at any time, and we do our very best to reply within 24 hours.",
    "url": "https://ceilingcurtaintrack.com.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Curtain Track Company collects, uses, shares and protects personal information under the Privacy Act 1988 (Cth), including cookies, analytics after consent and overseas service providers.",
    "content": "Privacy policy Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us. Who we are Our website address is https://ceilingcurtaintrack.com.au. The website is operated by Curtain Track Company, a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. What we collect and why When you place an order or contact us, we collect your name, email address, phone number, delivery address, the products you order and any messages you send. We use this to take payment, deliver your order, send order and tracking emails, answer your questions, handle returns and keep the business records we are required to keep. We also collect technical information, such as your browser type and pages visited, to run and protect the website. Analytics and advertising measurement only load if you accept them (see Cookies below). Payment details Card payments are entered directly with Stripe, and PayPal payments with PayPal. We do not see or store your full card number. Please never send card details by email, chat or our forms. Who we share information with We share only what is needed with the providers that help us run the store: payment providers, website hosting, order storage and fulfilment, email delivery, delivery companies, customer support, and the chat assistant on our website. Some of these providers, and parts of our business, are located outside Australia (including in Thailand and the United States). We take reasonable steps to make sure they handle your information in line with the Australian Privacy Principles. Cookies and marketing Your cart and delivery choice are saved in your browser so they stay in place between pages. Google Analytics and Google Ads measurement load only after you accept them in the cookie banner, and you can change your choice at any time using Cookie settings in the footer. See our Cookie Policy . If we send you marketing emails, we do so in line with the Spam Act 2003. Each email identifies us and includes a way to unsubscribe. Embedded content from other websites Some pages include content from other websites, such as videos and forms. That content behaves as if you visited the other website, which may collect data about you, use cookies and track your interaction with it. Access, correction and deletion You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We may need to confirm your identity first. We keep information only as long as we need it for the purposes above and for our legal, tax and business record obligations. Security We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No online service is completely risk-free, so please contact us straight away if you think your information has been misused. Privacy questions and complaints Email theteam@ceilingcurtaintrack.com.au with any privacy question or complaint. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) .",
    "url": "https://ceilingcurtaintrack.com.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Curtain Track Company, a division of BuyFactory Direct Pty Ltd.",
    "content": "Terms and conditions Last updated 14 September 2026. These terms are reviewed periodically; if anything here is unclear, ask us before you order. Who you are buying from Curtain Track Company (ceilingcurtaintrack.com.au) is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Our Australian address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Using this website We provide this website and our services subject to these terms. By browsing or buying, you agree to them. We may update the website and these terms at any time; a change applies from the date it is published and does not affect an order already placed. You must not upload or send anything through this website that contains harmful code, is unlawful, defamatory, threatening, obscene or discriminatory, or infringes anyone's copyright, trade marks or other rights under Australian law or the law of any other country that applies. If you are under 18, please use this website with a parent or guardian. Licence to use the content We give you a limited, revocable, non-exclusive and non-transferable licence to view this website for shopping. The images, text, designs, videos and other content are for personal, non-commercial use. You may not copy, sell, modify, reverse-engineer or otherwise exploit the website or its content for another business without our written permission. We may refuse service or cancel an order if we reasonably believe the conduct involved is unlawful or harmful. If we cancel a paid order, we refund the payment in full. Accounts and passwords If we give you an account or password, keep it secure. You are responsible for activity carried out with it, and you should tell us straight away if you think it has been used without your permission. Orders and prices All prices are in Australian dollars and include GST. Curtain track is priced per metre: a quantity of one in your cart is one metre. The cordless screwdriver is priced per item. Delivery, any valid discount and the total are shown before you pay. Please check your measurements, the products in your cart and your delivery details before paying. If we find a pricing or stock error that affects your order, we will contact you to fix it, or refund you in full if we cannot supply the item. Payment and delivery Payment is taken by the provider you choose at checkout (card through Stripe, or PayPal). Never send card details by email, chat or the contact form. Delivery charges, times and tracking are explained on our Shipping page. Returns, cancellations and your consumer rights Our Refunds and Returns policy sets out our 15-day change-of-mind returns, the $39 per order packing and handling fee, return postage and the 12.5% fee on cancellations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms or our policies limits those rights, and the change-of-mind fees do not apply to a refund or replacement you are entitled to under the law. Safe installation and use Whether a track suits your space depends on the whole installation: the ceiling, the fixings and the weight of the curtains. No tested maximum load is published for the track. Get qualified help where you need it. The cordless screwdriver is for light screwdriving and is not a drill or an insulated electrical tool. Questions and complaints Please contact us first so we can look into any problem. Our Complaints Handling Policy explains how we deal with complaints. Email theteam@ceilingcurtaintrack.com.au or call our international call centre on +66 98 391 3877. Include your order number if your question is about an order.",
    "url": "https://ceilingcurtaintrack.com.au/terms-and-conditions/"
  }
}